Shipping & RETURNS
Because every tote bag is custom made it takes between 5-10 business for complete delivery within the U.S . The delivery time starts the day the item is purchased. We offer FREE shipping within the Continental U.S on all orders.
For International shipping there is a Flat Rate Fee (See at the end of check out)
Any questions please feel free to email customer service or give us a call.
401 U.S Highway 22. North Plainfield, NJ 07060
Returns and Refunds
If your absolutely not satisfied with our custom made tote hand bags just return it! Yes, its that simple.
Heart + Soul will honor any returns, refunds and exchanges for up to 5 calendar days from the original data of purchase with no hassle.
After the 5th day we ask that you contact customer service with your returns and or refund request. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the refund.
To return your product you should send us an email and we will provide you
with the information on where to ship your product to.
You will be responsible for paying for your own shipping costs for returning your item as shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.